SHIPPING & RETURNS

Shipping & Returns

At MAHABA PETS, we ensure your order reaches you with care, speed, and complete reliability.

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Shipping

We ship all UK orders from our UK fulfilment centre. EU and international orders are dispatched from our European fulfilment centre, ensuring fast and fully tracked delivery worldwide.

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Delivery Options

UK
* Standard Delivery (Tracked 48) – £3.50
* FREE on subscriptions and orders over £50
* Express Delivery (Next Day) – £6.50

EU
* Fully Tracked Standard Delivery (3–4 business days depending on destination)
* FREE on subscriptions and orders over £50

International
* Fully Tracked Standard Delivery (5–8 business days depending on destination)
* FREE on subscriptions and orders over $50

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Returns

You may request a return within 30 days of receiving your order.

To begin, contact us at team@mahabapets.com and we’ll provide simple instructions for returning your items.

Returns sent without prior approval cannot be accepted.

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Damaged or Incorrect Items

Please check your order upon arrival. If any item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

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Exchanges

To exchange an item, first return the original product following our process. Once approved, you can place a new order for your preferred item.

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European Union – 14-Day Right of Withdrawal

EU customers have the right to cancel or return an order within 14 days for any reason. Products must be unused, in their original packaging, and include proof of purchase.

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Need Help?

Our support team is here to help with any questions about your order or delivery:
team@mahabapets.com

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MAHABA PETS is committed to providing a smooth, premium experience from the moment you order to the moment your dog enjoys our products.